AI transformation is a product problem at organizational scale. The hard part is never the model. It is understanding the work, deciding where judgment belongs, and building the conditions that let a system be trusted.
Product is the foundation. Sixteen years of discovery, 0 to 1 launches, platform strategy, and scaled operations is why I can read an organization's work before changing it.
AI expanded the scope of that work rather than replacing it. The same discipline now applies to how Finance closes the books, how Support resolves problems, how product teams run discovery, and how a whole organization works with AI.